At Abhipsa.com “The Path to change” we take privacy and the security of your personal data seriously. We are committed to respecting your privacy rights and to handle your data fairly and legally at all times.
This policy sets out what we do with your data and what we do to keep it secure. It also explains where and how we collect your personal data, as well as your rights over any personal data we hold about you.
This policy applies to you if you provide data through our websites www.abhipsa.com, over the phone, email, post, text or interacting with us face to face or on social media (i.e. via our “Services”).
Who we are
When we say ‘we’ or ‘us’ in this policy, we are referring to Abhipsa.com
2. What data we collect about you
We may process certain types of personal data about you as follows:
Identity and Contact Information that you provide to us such as your name, email address and telephone numbers
Submission Information relating to the content of your form submission, for example specifics of your product or service enquiry, request for information, subscription to our newsletter, and brochure and guide downloads
Transaction and Financial Information for the purpose of processing your purchase including date of birth, invoice address, delivery address, bank account and payment card details
Transaction Information about the product and services that we provide to you (including payment transaction information for example, what we have provided to you, when, what you paid and how)
Communication Information – your contact details and details of the emails and other electronic communications you receive from us, including open and link click data
Communication Information – a record of communications with you including by email, phone, text or post
Marketing and communication preferences
Interests, feedback or survey response you give to us, including by email, phone, text, post, when you interact with us face to face or via social media
Information about any device you have used to access our Services (e.g. your device’s make and model, browser, IP address, location) and also how you use our Services
3. How we collect your data
Your data may be collected through online forms on our websites www.abhipsa.com over the phone, email, post, text or interacting with us face to face or on social media (via our “Services”).
We may also collect data in the following ways:
You can find more information on Cookies
We use a third party service, Analytics software, to collect standard internet log information and details of visitor behaviour patterns when they visit www.abhipsa.com. This is to understand the number of visitors to various parts of the Sites and how our Sites are used. This information is processed without identifying the user.
We may also collect data through:
advertising networks such as Facebook and YouTube
technical, payment and delivery services
Marketing communications and data collection
As part of the online submission process to receive our newsletter, request information (including brochure and guide downloads) or to purchase product and services we collect personal data. This is so that we can respond to your enquiries, provide useful and relevant information, news and material of interest as well as latest product and service information and promotional offers.
You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of our marketing emails or by emailing us at email@example.com
4. How we use your data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
Where we need to perform the contract between us
Where it is necessary for our legitimate interests
Where we need to comply with a legal or regulatory obligation
Abhipsa.com legitimate interests
The normal legal basis for processing customer data is that it is necessary for the legitimate interests of Infinite Excellence.
The data we collect may be used to:
Process customer contacts, enquiries, requests for products, services and information, complaints or disputes
Sell and supply products and services to our customers
Process financial transactions
Promote, market and advertise our products and services
Measure and understand the effectiveness of our marketing and advertising
Send communications including promotional offers which may be of interest to you
Deliver electronic marketing (with your agreement)
Understand our customers’ behaviour, activities, preferences, and needs
Improve existing products and services and develop new products and services
Improve customer relations, experiences and service interactions including your website experience
Administer Infinite Excellence and our websites
Conduct market research
Provide feedback, a review or a testimonial for use in marketing or improving our products and services
Enable you to partake in a prize draw, competition or survey
Internal record keeping
Satisfy any legal, regulatory, accounting, or reporting requirements
Fulfil our duties to our customers, colleagues, suppliers and other stakeholders.
Provide for the safety and security of our customers, colleagues, and other individuals
In general, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email, phone, text and post. You can withdraw consent to marketing at any time by emailing us at firstname.lastname@example.org.
5. How long we keep your data
We will only retain your data for as long as necessary to fullfil the purposes set out in this policy, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
6. Third Parties
We will only disclose personal information about you to third parties for processing purposes associated with the supply of products and services, including service providers (e.g. I.T, Marketing), professional advisers (e.g. legal, accounting, financial), statutory and regulatory (e.g. HMRC) or elsewhere when you have consented to such disclosures, or where such disclosures are required or permitted by law.
We will never sell or rent your personal data to other organisations for marketing purposes.
7. Links to Third Party Sites
Our websites may provide links to other websites, which Abhipsa.com has no control over. These websites, and others linked to from this Policy, are owned and operated by a third party and they are responsible for processing personal data in accordance with their own privacy policies.
8. International transfers
To deliver products and services to you, it is sometimes necessary for Infinite Excellence to share your data with providers outside of the European Economic Area. We will seek to ensure that the transfer will be compliant with data protection law and all personal data will be secure. If deemed necessary we will seek your specific consent to transfer.
9. Security of your personal data
We use administrative, technical, and physical measures to safeguard personal data against loss, theft and unauthorised uses, access or modifications.
We limit access to your personal data to those colleagues, agents, contractors and other third parties who have a business need to know.
10. Accessing your personal data and your legal rights
You have the right to access, amend and delete personal information that we hold about you by contacting us using the details below. You also have the right to:
ask what personal data we hold about you, subject to a fee specified by law
to opt-out of any marketing communications that we may send you
If you have any questions about your personal data or no longer wish to receive communications from Abhipsa.com you can email us at email@example.com
If at any time your personal data changes please email us at firstname.lastname@example.org or by clicking the ‘update subscription preferences’ link at the base of our marketing email communications.
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information is available at https://ico.org.uk
Your continued use of our Services or our websites following the posting of changes means that you consent to those changes.